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Privacy Statement

ICS Refrigeration believes that protecting your privacy is important. Our policies have been designed to meet your needs and as well, they conform to The Personal Information Protection and Electronic Documents Act which is Federal legislation that is now (effective January 1, 2004) applicable to all organizations in Canada unless exempted under the statute.


We may from time to time use certain information commonly called cookies on your computer to save you time as a visitor and user of our web site. We do not collect personal information in this fashion. If you do not wish this convenience, your browser will likely enable you to reject cookies.

Personal Information

Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:

  • age, name, ID numbers, income, ethnic origin, or blood type

  • opinions, evaluations, comments, social status, or disciplinary actions

  • employee files, credit records, loan records, medical records, existence of a dispute with a client, intentions (for example, to acquire goods or services, or change jobs)

Personal information does not include the name, title, business address or telephone number of an employee of an organization.

ICS Refrigeration collects personal information only for the following reasons:

  • To provide the products or services that you have requested and maintain commercial relations with you;

  • To understand your needs and recommend products and services accordingly;

  • To manage our business which includes partnership and employment matters;

  • To meet legal and regulatory requirements.

We will not use your personal information for any other reason without your consent.

Sharing of Information

We only share your information with third parties to assist in completing the above uses. Any third party used must adhere to our privacy policies or be allowed by the legislation. Examples would include but is not limited to an outside payroll service, an agent hired to perform a service for you, a collection agency, a law enforcement agency or emergency services.

ICS Refrigeration policies are based on a model code for protection of personal information.

1. Accountability

We have established a Privacy Officer who is part of senior management to ensure our policies are in force.

We inform and train staff on privacy issues.

2. Identify the Purposes

We identify the purpose for collecting information before collecting it.

3. Obtain Consent

We will obtain consent before collection of information.

4. Limit Collection

We will only collect the information we need for the stated purpose.

5. Limit Use, Disclosure and Retention

We use information only for the purpose of collection unless we receive consent or are required by law.

We have policies as to how long the information is kept.

We have policies for the safe destruction of the information.

6. Be Accurate

We will use our best efforts to keep your information up to date.

7. Use Appropriate Safeguards

We have policies to safeguard your information against unauthorized access, disclosure, copying, use or modification.

8. Be Open

Our clients and employees are informed of our policies and practices for managing personal information.

9. Give Individuals Access

We will give individuals reasonable access to their information and correct any personal information if its accuracy and completeness is challenged and found to be deficient. There are limited exceptions to this which are set out in the legislation.

10. Provide Recourse

We will investigate all complaints. Address them to:

Privacy Officer
ICS Refrigeration

201 - 2631 176A Street
Surrey, BC V3s 4G8


If we do not resolve the issue to your satisfaction you may contact

The Privacy Commissioner of Canada
112 Kent St
Ottawa, Ont., K1A 1H3



 Copyright ICS Refrigeration 2006